Terms And Conditions

§1 Prices, Shipping Costs

(1) The prices shown include value-added tax and other price components. Additionally, except for the sales within Austria, the shipping costs are 15 Euro.

§2 Delivery

(1) Unless clearly stated otherwise in the product description, all the items we offer are ready for immediate dispatch. The delivery takes place within 3-7 working days. In case of payment in advance, the delivery period begins on the next day after the payment order has been sent to the bank responsible for the transfer and, for all other payment methods, on the day after the contract has been concluded. If the deadline falls on a Saturday, Sunday or any public holiday at the place of delivery, the deadline ends on the next working day.

(2) The risk of accidental loss and accidental deterioration of the sold item also passes to the Customer only when the item is handed over to the Customer.

§3 Retention of Title

We reserve ownership of the goods until full payment of the purchase price.

§4 Right of Withdrawal of the Customer as a Consumer:

The Customer has the right of withdrawal in accordance with the stipulations of the Consumer Protection Right Law, in case he or she is a natural person who concludes a legal transaction for purposes of his or her own use and consumption and not attributed to any commercial or independent professional activity.

The Consumer as a physical person has the right to cancel this Contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the date on which the Customer or a third party nominated by the Customer (who is not the shipper) took possession of the Goods.

Withdrawal right:

To exercise the right of withdrawal, the Customer shall contact us by informing the Customer’s decision to cancel this Contract by means of a clear statement (e.g. a letter sent by post, fax or E-Mail) at:

Knitrose e.U.

Olena Kimova

Langobardenstrasse 45/15

1220 Vienna, Austria


The Customer can use the sample of the cancellation form attached below, which is however not mandatory.

Consequences of withdrawal:

In case of Customer’s cancellation of this Contract, we as a Seller shall return all the payments we have received from the Customer, including the delivery costs (with the exception of the additional costs that result from the fact that the Customer had chosen chose a different way of delivery which is more expensive than the cheaper standard delivery we usually use) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this Contract. For this repayment, we use the same means of payment that the Customer had used in the original transaction, unless expressly agreed otherwise with the Customer; under no circumstances the Customer will be charged any fees for this standard repayment.

We can refuse the repayment until we have received the Goods back or until the Customer has provided a satisfactory proof that of return of the Goods, whichever is the earlier.

The Customer must return or hand the Goods over to us immediately and in any case no later than fourteen days from the date on which we have been informed on the cancellation of this Contract. The deadline is met if the Customer sends the Goods off before the period of fourteen days has expired.

The Customer bears the direct costs of returning the Goods.

§5 Sample of Withdrawal Form

“If you want to cancel the contract, please fill out this form and send it back to”:


Knitrose e.U.

Olena Kimova

Langobardenstrasse 45/15

1220 Vienna Austria



I / we (*) hereby revoke the Contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)




Ordered on (*) / received on (*) __________________


Customer’s (-s’) name __________________________________


Customer’s (-s’) address _____________________________


Signature of the Consumer (s) (only for notifications on paper)





(*) Delete where inapplicable.